FAQs How can I contact the organizer with any questions? firstname.lastname@example.org What's the refund policy? You can get a refund up to 1 day before the event. Once you have purchased your ticket, you will receive an order confirmation email from Eventbrite, our ticketing partner. You can choose to download a PDF but it is much easier to download the Eventbrite app on your phone and it saves paper:) Your e-ticket(s) will be attached to your order confirmation email. Important: if you do not see your order confirmation in your inbox, make sure to check your junk/spam folder. If you are still unable to find them, contact the Eventbrite help center here.